FAQS
Got Questions?
We've Got Answers.
Whether you’re booking for the first time, planning a particular hairstyle or just trying to figure out which service you need, you’ll find answers to some of the questions we get asked most often below. If you don’t find what you’re looking for, you can always send us a message on WhatsApp.
About Our Services
What services do you offer?
We offer a range of premium hair services, including frontal and closure installations, 360 lace installs, traditional sew-ins, ponytails, short hairstyles, wig customization, wig revamps, wig making, hair colouring, hair steaming and treatments, braids and luxury-quality hair.
You can visit our Services page to see the full list and starting prices.
You can visit our Services page to see the full list and starting prices.
Do you provide wig customization?
Yes, we do. We can customize your wig to improve the fit, styling and overall finish. Depending on what your wig needs, we can work on details that help it look more natural and suit your preferred style.
Can you revamp an old wig?
Yes. Our wig revamp service is for wigs that need a refresh. We can restore and restyle your wig to give it a cleaner, fresher and more polished look. If you're unsure whether your wig can be revamped, send us a message with a photo and we'll have a look.
Do you make wigs?
Yes. We offer professional wig making based on your preferred style and requirements. The final cost depends on the type of wig, hair, construction and level of customization required, so we'll discuss the details with you before confirming the price.
Do you sell luxury-quality hair?
Yes. We provide luxury-quality hair based on the texture, length, quantity and budget you’re looking for. Send us a message with what you have in mind, and we’ll help you find a suitable option.
Do you offer hair colouring?
Yes. We offer professional hair colouring from ₦50,000. The final cost may depend on the colour you want, your hair length, the quantity of hair and the amount of work required.
Do you offer braids?
Yes. We offer different braiding styles, from simple protective styles to more detailed and creative looks. Braids start from ₦35,000, and the final price can depend on the style, length, size and complexity.
Do you provide hair treatments and steaming?
Yes. We offer hair steaming and treatments from ₦20,000. This service is designed to help improve the softness, condition and manageability of your hair.
Booking Your Appointment
Do I need to book an appointment?
We recommend booking ahead, especially for services that require more time, preparation or customization. Walk-ins are also welcome when we have availability.
How much deposit do I need to pay?
A 50% deposit is required to secure your appointment. The deposit is deducted from your total service cost.
How do I book?
You can book through the booking form on our website or contact us on WhatsApp. Choose the service you want, tell us your preferred date and time, and share any extra details or reference photos that will help us understand the look you’re going for.
What happens after I submit the booking form?
Once we receive your booking request, we'll review the details and check your preferred appointment date and time. If the slot is available, we'll confirm the next steps and provide the information needed to complete your 50% booking deposit.
For services that require more information before pricing or confirmation, we'll contact you to discuss the details first.
For services that require more information before pricing or confirmation, we'll contact you to discuss the details first.
Can I send a reference photo?
Absolutely. You can upload a reference photo when filling out the booking form or send one to us on WhatsApp. Reference photos help us understand the style you’re looking for.
What if I am not sure which service to book?
That's fine. Choose Consultation / Not Sure What to Book on the booking form, or send us a message with a photo of the style you have in mind. We'll help you figure out the most suitable service.
Changes, Cancellations and Late Arrivals
Can I reschedule my appointment?
Yes. If you need to move your appointment, please let us know at least 6 hours before your scheduled appointment time.
What is your cancellation policy?
Appointments can be cancelled as long as you give us at least 24 hours' notice before your appointment.
What happens if I arrive late?
We allow a 15-minute grace period for late arrivals. Arrivals beyond this time may result in an additional late fee, adjustment to the service, or cancellation of the appointment, depending on the circumstances and the day’s schedule.
If you know you’ll be late, please contact us as soon as possible.
If you know you’ll be late, please contact us as soon as possible.
Visiting the Salon
Where is Timi Hairtertainment located?
Our salon is currently located at Suite 24, Aaron’s Lekki Mall, Lekki, Lagos. We welcome clients from Lekki, Ajah, Chevron, Victoria Island, Ikoyi and other parts of Lagos.
Do you accept walk-ins?
Yes, walk-ins are welcome when we have availability. However, we recommend booking ahead so we can properly plan for your service and reduce waiting time.
How early should I arrive for my appointment?
Please try to arrive on time for your scheduled appointment. If you arrive early, you may need to wait until your appointment time before we can attend to you, depending on the schedule for the day.
If you think you'll be late, please let us know as soon as possible.
If you think you'll be late, please let us know as soon as possible.
Home and Travel Services
Do you offer home services?
Yes, home services are available depending on the service you need and your location. The service fee and travel cost will be discussed and agreed with you before the booking is confirmed.
Do you provide services outside Lekki?
Yes. We welcome clients from different parts of Lagos, including Ajah, Chevron, Victoria Island, Ikoyi and surrounding areas. Home service availability outside our immediate area can also be discussed before booking.
Do you travel outside Lagos or Nigeria?
International and out-of-town services may be available depending on the location, service required and travel arrangements. If you'd like to discuss this, please contact us with the details of your request.
Still Have Questions?
Didn’t find the answer you were looking for? Send us a message with your question, the service you’re interested in, or a reference photo of the hairstyle you have in mind. We’ll be happy to guide you.